Oferta: Tier 1 Support Specialist

Tier 1 Support Specialist
Miejsce pracy: Szczecin

3Shape is ranked as one of the most influential within the global dental technology. It has taken talents to get there, and we have ambitions to achieve even more. Because innovation is our DNA.

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Now, twenty years later, 3Shape is 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world.

Our offer:
  • An attractive work environment in a brand-new production facility with canteen and observation deck.
  • Informal atmosphere, among best-in-class colleagues.
  • A large degree of independence and freedom to plan and streamline your own tasks.
  • The chance to influence the future of a rapidly expanding company.
  • Competitive employment terms and benefits.
  • Lunch in our canteen for only 2 pln.
Your responsibilities:
  • Provide Level 1 support for end user issues and convey resolutions to end user queries.
  • Perform hardware and software installations by following existing procedures and knowledgebase guides.
  • Proper escalation of unresolved queries to the next level of support.
  • Being a single point of contact for the end users related to Issues/Requests.
  • Provide remote resolution to issues/queries where applicable.
  • Ensure proper recording, documentation, and closure.
Your profile:
  • Relevant higher education.
  • Ability to multitask in critical situations and provide proactive and predictive support.
  • Experience in technical support environment.
  • Understanding of Windows OS support activities like startup issues, memory & disk utilization.
  • Understanding of printer functionalities.
  • Good communication skills (verbal and written).
  • Self-organized and service-minded, like to engage with other people.
  • Organized, with structed ways of working and treating problem solving as a fun challenge.
  • A team player who is just as comfortable working alone.
  • Good oral and written communication skills in English and Polish.
Your responsibilities:
  • Provide Level 1 support for end user issues and convey resolutions to end user queries.
  • Perform hardware and software installations by following existing procedures and knowledgebase guides.
  • Proper escalation of unresolved queries to the next level of support.
  • Being a single point of contact for the end users related to Issues/Requests.
  • Provide remote resolution to issues/queries where applicable.
  • Ensure proper recording, documentation, and closure.
Your profile:
  • Relevant higher education.
  • Ability to multitask in critical situations and provide proactive and predictive support.
  • Experience in technical support environment.
  • Understanding of Windows OS support activities like startup issues, memory & disk utilization.
  • Understanding of printer functionalities.
  • Good communication skills (verbal and written).
  • Self-organized and service-minded, like to engage with other people.
  • Organized, with structed ways of working and treating problem solving as a fun challenge.
  • A team player who is just as comfortable working alone.
  • Good oral and written communication skills in English and Polish.
Please add consent for processing personal data included: In accordance with the Law of Personal Data Protection of 29.08.1997 (Journal of Laws No. 133, item 883) I give my consent to processing of my personal data contained in my application for the purpose of current and future recruitment process within 3Shape Group.In accordance with art. 24 sec. 1 of the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended), we inform you that the administrator of personal data provided by you voluntarily to conduct current and future recruitment is 3Shape Poland Sp. z o. o. with headquarters in Szczecin 71-001, at Południowa 27C. You have the right to access, correct and delete your personal data. Please be advised that, apart from the entities authorized under the law, the collected personal data will not be made available. Your personal data will be kept for a period of 12 months.Please be informed that the 3Shape Poland Sp. z o. o.  uses closed circuit television (CCTV) images to provide a safe and secure environment for employees and for visitors to the 3Shape Poland Sp. z o. o. business premises as well as to protect the 3Shape Poland Sp. z o. o. property and assets. The CCTV system may be used to investigate security incidents in order to secure evidence, should such incidents occur. All footage gathered is stored no longer than 30 days. The images that are filmed are recorded centrally and held in a secure location.
APLIKUJ TERAZ

Szczegóły oferty

Stanowisko: Tier 1 Support Specialist
Firma: 3SHAPE POLAND SP. Z O.O.
Miejsce pracy: Szczecin
Opublikowano: 2022-12-27