Oferta: Technical Support Specialist - L1 Agent with French

Technical Support Specialist - L1 Agent with French
Miejsce pracy: Szczecin
Job description:

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the clients technical products or services by answering questions and solving problems involved in their use. 

Responsibilities:
  • Provide technical assistance via telephone, e-mail, chat.
  • Diagnosing and resolving accepted requests.
  • Ensuring high quality of customer service.
  • Identify emerging technical issues, collaborating with Level 2 support.
Requirements:
  • B2/C1 language skills level for French and B2 language skills level for English.
  • Good use of PC and basic knowledge of networking technologies.
  • Customer orientation and attention to detail.
  • High problem-solving capacity.
  • Excellent communication skills.
  • Previous experience in customer service will be considered a plus.
We offer:
  • Employment Contract.
  • Working time: 9am -18am | Mon – Fri. one week in a month from 14 pm to 22pm.
  • Full-time employment..
  • Medical services.
  • Private medical care.
  • Group insurance program, sports and leisure program.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.


Szczegóły oferty

Stanowisko: Technical Support Specialist - L1 Agent with French
Firma: Concentrix
Miejsce pracy: Szczecin
Opublikowano: 2024-06-08