Oferta: Process Trainer

Process Trainer
Miejsce pracy: Szczecin

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here! 

About the department 

The job is in Coloplast Business Centre in Szczecin, Poland within the newly created US Direct Sales Support team as a part of Comfort Medical, a wholly owned subsidiary of Coloplast.  
As a new employee, you will be a part of a team supporting the same processes but in two locations: Coral Springs, FL (USA) and Szczecin, CPBC (Poland). The team located in CPBC is in the phase of creation when it comes to the structure, improvements, culture so your input will be more than welcome. Continuous contact, exchanging knowledge and sharing experience with your colleagues from Florida is what you can count on!  


About the Role  

The Process Trainer is responsible for training teams based out of both US and Poland. The training covers all processes and operations that are held in the teams. Focus will be on supporting customer service, revenue cycle management, communication skills, product knowledge, coverage/reimbursement knowledge, and daily operations. 


  • Training the new hires on US Healthcare, Medical Coding and Medical Terminology
  • Maintaining compliance with US Health Insurance regulations (HIPAA) 
  • Collaborating with stakeholders in US and leadership team to determine training needs, developing and assessing training curriculum
  • Training documentation, delivering approaches and overall training effectiveness
  • Collaborating with Subject Matter Experts to ensure accuracy of processes and other training material which are relevant to the program
  • Listening to call recordings with staff to monitor process, provide feedback, and help develop their skills
  • Observing and proactively identifying training needs to design and deliver training to close identified gaps
  • Looking for potential improvements to the trained processes
  • Bachelor’s degree required 
  • Fluent in English – both spoken and written – min. B2 level
  • Proficiency in Microsoft 365 (specifically Word, Excel, PowerPoint, and Teams)  
  • Good presentation skills, solid organizational skills 
  • Able to travel occasionally (globally, fulfil US requirements for entry)
  • Experience from international company and/or back office environment will be an asset
  • Experience in learning and development and/or training experience will be an advantage 
  • Experience in designing and developing training courses and/or programs will be an advantage 
  • Working hours will be flexible depending on training schedule (usually 9-17 or 10-18), however the role will require availability in the afternoon hours (14-22) for the first 2 months
We Offer
  • No probation period – long-term contract from the start
  • Office, remote or hybrid work - depending on your preferences
  • Challenging tasks and growth opportunities in a motivating work environment
  • Gaining experience in a global organization
  • Opportunity to work with diverse and international colleagues
  • Fantastic work atmosphere full of respect and partnership
  • Internal trainings

Thats not all! We have even more for you!

  • Modern workplace
  • No dress code zone
  • Great winter and summer events, and family picnics
  • Delicious coffee and fresh fruits
  • Private medical care
  • Sports card
  • Transportation co-funding
  • Restaurant card
  • Holiday bonus and occasional cards
Please apply by sending your application in English.
If you are curious like we are, and want to know more about our company go to http://www.cpbc.pl

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com. Follow us on LinkedIn. Like us on Facebook.
By clicking the "Apply" or "Apply Now" button or by sending a recruitment application otherwise to Coloplast Business Centre Sp. z o.o., you agree for processing of your personal data for recruitment purposes in accordance with art. 6 par. 1 point b and f of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and of the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). You also agree to the processing of personal data included in the application form for future recruitments by Coloplast Business Center Sp. z o.o.
The administrator of personal data is Coloplast Business Center Sp. z o.o . with registered office in Szczecin, ul. Piastów 30, 70-064 Szczecin; contact to the Data Protection Officer: dataprotectionoffice@coloplast.com.
In addition, we would like to inform that:
  • Your personal data will be processed up to six months from the completion of the recruitment process.
  • You have the right to request access to your personal data, its rectification, erasure or limitation of processing and the right to object to processing, as well as the right to data portability.
  • You have the right to withdraw your consent at any time. The above does not affect the lawfulness of processing which was carried out on the basis of your consent before it was withdrawn.
  • You have the right to lodge a complaint with a supervisory authority - the President of the Office for Personal Data Protection.
  • Providing your personal data by yourself is voluntary, but necessary to participate in the recruitment process.
  • Decisions regarding the recruitment and selection process will not be taken in an automated manner.


Szczegóły oferty

Stanowisko: Process Trainer
Firma: Coloplast Business Centre Sp z o.o.
Miejsce pracy: Szczecin
Opublikowano: 2022-11-02