Oferta: Customer Service Representative (with French)

Customer Service Representative (with French)
Miejsce pracy: Szczecin

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, HR, IT, Legal support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition, you can be a part of this exciting challenge. Curiosity works here!
 

About the department

Our B2B Sales Support teams are responsible for close contact with significant B2B Healthcare Customers such as hospitals, private clinics, medical institutions, pharmacies, distributors and sales representatives. We stay close to the Customers because as the department we are mainly responsible for processing their orders and entering their data into our systems.

 

About the job


You will be collaborating with our entities in USA and Canada on daily basis. The role is a primary point of contact for processing healthcare sales orders, issuing healthcare return authorizations, answering questions on healthcare products and/or services, and forwarding healthcare sales leads to the appropriate salesperson. In addition, you will provide superior customer service to our current and future customers that are internal and external.

 

Responsibilities

  • Processing sales orders in the system
  • Answering incoming phone calls, emails, or faxes from Healthcare B2B customers
  • Issuing return authorizations
  • Entering complaints into a common database on product performance issues
  • Answering questions on products and services
  • Research orders and other actions to resolve problems
  • Forwarding customer leads to the appropriate Territory Manager/Regional Manager
  • Promoting and ensuring customer satisfaction through value-added services, as well as prompt identification and resolution of complaints, problems, and issues
  • Building credibility and trust with customers and business unit leaders
  • Keeping data quality, including self-audit of work
  • Managing and reporting data in the system

Requirements 

  • English skills – very good level (min. B2) is a must-have
  • French skills – good level (min. B1) is a must-have
  • Experience in an administration, back office or similar role
  • Experience in a customer service role will be very helpful here!
  • Basic knowledge of MS Excel, PowerPoint, Word and Outlook
  • Basic knowledge of any computer software (any database system like CRM or ERP)
  • Excellent communication and interpersonal skills
  • Ability to work the afternoon shift (14:00 – 22:00, Monday – Friday)
  • In case of remote work, 1 month of onsite training is required (Szczecin office)

We Offer

  • No probation period – a long-term contract from the start
  • Remote work possibility
  • Challenging tasks and growth opportunities in a motivating work environment
  • Gaining experience in an international organization
  • Opportunity to use and develop foreign languages in daily work
  • Fantastic work atmosphere full of respect and partnership
  • Internal trainings

Thats not all! We have even more for you!

  • Modern workplace
  • No dress code zone
  • Great company events
  • Delicious coffee and fresh fruits
  • Private medical care
  • Sports card
  • Transportation co-funding
  • Restaurant card
  • Holiday bonus and occasional cards

Deadline


We will take candidates into the recruitment process continuously so do not hesitate to apply on-line via our job portal. We will close the position down once we have found the right candidate.

Please apply by sending your application in English.
If you are curious like we are, and want to know more about our company go to http://www.cpbc.pl

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.


Visit us on Coloplast.com. Follow us on LinkedIn. Like us on Facebook.
By clicking the "Apply" or "Apply Now" button or by sending a recruitment application otherwise to Coloplast Business Centre Sp. z o.o., you agree for processing of your personal data for recruitment purposes in accordance with art. 6 par. 1 point b and f of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and of the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). You also agree to the processing of personal data included in the application form for future recruitments by Coloplast Business Center Sp. z o.o.
The administrator of personal data is Coloplast Business Center Sp. z o.o . with registered office in Szczecin, ul. Piastów 30, 70-064 Szczecin; contact to the Data Protection Officer: dataprotectionoffice@coloplast.com.
In addition, we would like to inform that:
  • Your personal data will be processed up to six months from the completion of the recruitment process.
  • You have the right to request access to your personal data, its rectification, erasure or limitation of processing and the right to object to processing, as well as the right to data portability.
  • You have the right to withdraw your consent at any time. The above does not affect the lawfulness of processing which was carried out on the basis of your consent before it was withdrawn.
  • You have the right to lodge a complaint with a supervisory authority - the President of the Office for Personal Data Protection.
  • Providing your personal data by yourself is voluntary, but necessary to participate in the recruitment process.
  • Decisions regarding the recruitment and selection process will not be taken in an automated manner.


APLIKUJ TERAZ

Szczegóły oferty

Stanowisko: Customer Service Representative (with French)
Firma: Coloplast Business Centre Sp z o.o.
Miejsce pracy: Szczecin
Opublikowano: 2022-11-21