Oferta: Customer Care Team Leader

Customer Care Team Leader
Miejsce pracy: Szczecin

3Shape is a developer and manufacturer of 3D scanners and CAD/CAM software solutions for the dental industries based in Copenhagen, Denmark. The company has production facilities and offices in China, Europe, the Americas. We are changing dentistry as we know, together with dental professionals across the world, by developing innovations that provide superior dental care for patients.

Here is a unique opportunity to become a part of 3Shape’s Customer Care team as a Customer Care Team Lead and shape how 3Shape delivers best-in-class after-sales customer experience through learning and engagement.

Our offer:
  • Competitive employment terms and benefits
  • Stable employment conditions (contract of employment)
  • Personal growth and development through continuous learning
  • Private healthcare with dental treatment and cafeteria benefit system to keep you fit and well
  • Lunch in our canteen for only 2 PLN
  • Fruit, vegetables, snacks to keep you fuelled
  • Informal atmosphere, among best-in-class colleagues with a strong emphasis on supporting creativity and fostering well-being of the employees
  • An attractive work environment in a brand-new production facility with canteen and observation deck
Your responsibilities:
  • Ensuring that we deliver an easy and delightful experience for 3Shape Partners in the Americas region when they place an order with 3Shape
  • Leading regular meetings to build strong relationships with reselling partners and 3Shape Sales teams in the Americas region, understanding regional needs, and ensuring customer satisfaction
  • Finding solutions to problems and challenges relating to the order process
  • Taking ownership of customer issues to ensure correct escalation and resolution
  • Identifying and implementing new initiatives to add further value to the team, ensuring we constantly improve the customer experience
  • Contributing actively as a member of the Sales Operations management team, along with other Team Leads, to achieve the overall goals for the department
  • Managing a small team of Order and Subscription Specialists, with focus on people development and employee engagement. The team has working hours from 10:00 – 02:00 CET
  • Driving both team and individual performance to ensure responsive and efficient delivery of customer service
Your skills:
  • Excellent English verbal and written communication skills
  • Minimum of 1 year work experience in managing and/or mentoring others
  • Strong communication and leadership skills to build quality relationships with the team and with partners
  • Excellent organizational skills, and experience in an operational and customer-facing role
  • Strong focus on process optimization and continuous improvement
  • Good command of Microsoft software
Your responsibilities:
  • Ensuring that we deliver an easy and delightful experience for 3Shape Partners in the Americas region when they place an order with 3Shape
  • Leading regular meetings to build strong relationships with reselling partners and 3Shape Sales teams in the Americas region, understanding regional needs, and ensuring customer satisfaction
  • Finding solutions to problems and challenges relating to the order process
  • Taking ownership of customer issues to ensure correct escalation and resolution
  • Identifying and implementing new initiatives to add further value to the team, ensuring we constantly improve the customer experience
  • Contributing actively as a member of the Sales Operations management team, along with other Team Leads, to achieve the overall goals for the department
  • Managing a small team of Order and Subscription Specialists, with focus on people development and employee engagement. The team has working hours from 10:00 – 02:00 CET
  • Driving both team and individual performance to ensure responsive and efficient delivery of customer service
Your skills:
  • Excellent English verbal and written communication skills
  • Minimum of 1 year work experience in managing and/or mentoring others
  • Strong communication and leadership skills to build quality relationships with the team and with partners
  • Excellent organizational skills, and experience in an operational and customer-facing role
  • Strong focus on process optimization and continuous improvement
  • Good command of Microsoft software
Please add consent for processing personal data included: In accordance with the Law of Personal Data Protection of 29.08.1997 (Journal of Laws No. 133, item 883) I give my consent to processing of my personal data contained in my application for the purpose of current and future recruitment process within 3Shape Group.In accordance with art. 24 sec. 1 of the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended), we inform you that the administrator of personal data provided by you voluntarily to conduct current and future recruitment is 3Shape Poland Sp. z o. o. with headquarters in Szczecin 71-001, at Południowa 27C. You have the right to access, correct and delete your personal data. Please be advised that, apart from the entities authorized under the law, the collected personal data will not be made available. Your personal data will be kept for a period of 12 months.Please be informed that the 3Shape Poland Sp. z o. o.  uses closed circuit television (CCTV) images to provide a safe and secure environment for employees and for visitors to the 3Shape Poland Sp. z o. o. business premises as well as to protect the 3Shape Poland Sp. z o. o. property and assets. The CCTV system may be used to investigate security incidents in order to secure evidence, should such incidents occur. All footage gathered is stored no longer than 30 days. The images that are filmed are recorded centrally and held in a secure location.
APLIKUJ TERAZ

Szczegóły oferty

Stanowisko: Customer Care Team Leader
Firma: 3SHAPE POLAND SP. Z O.O.
Miejsce pracy: Szczecin
Opublikowano: dzisiaj